PRIVACY POLICY

We believe in establishing trust with our customers. The information that every customer supplies to us for ordering direct or online is kept strictly confidential and will not be sold.

In the course of our dealings with you, we will collect and process data, which contains personal information about you, in order to provide you with the goods and services you request and to support our ongoing relationship with you. This is considered lawful as we have a legitimate business interest.

This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

WHAT INFORMATION DO WE COLLECT?

The information below is referred to in this Privacy Policy as personal information:

• Name

• Email

• Telephone number

• Address

• Product selection history

• Purchases and purchasng habits

• Date of Birth

WHAT HAPPENS TO THE INFORMATION WE COLLECT?

Any and all data collected by us will be used in accordance with the General Data Protection Regulation 2018 (GDPR). The information collected will be used

• To process orders

• To process applications for credit agreements

• To maintain records

• To provide pre and after sales service

• To comply with legal requirements

• To contact you with legitimate interest, as defined by the ICO.

• Order Processing – For on-line orders we send one e-mail message to confirm each order you make and we occasionally use e-mail addresses for promotion of sales or other items of interest to our customers. If you do not wish to receive these promotions you may unsubscribe at any time. We do not sell e-mail addresses to any third parties.

• “Cookies” – Information which allows us to recognise who you are and how you use this website. This data is collected by cookies from your navigation through the site and is used in order to help personalise your experience (suggested products etc.) and save you the time and effort of re-entering information on each return to the site.

• Deliveries – We may pass your information on to another organisation for the purpose of supplying/delivering products or services which have been ordered / requested.

FINANCIAL INFORMATION

Except to verify credit/debit card information to complete your order, we do not store, use or release any credit/debit card or financial information for any purpose. We respect your concerns over Internet security.

YOUR RIGHTS

You are within your rights to request to view and/or remove any personal information we hold about you.

You have the right to unsubscribe to any and all marketing material (in the form of email communications and direct mail campaigns) by choosing the unsubscribe button within the footer of all our electronic marketing communications.  If this is unsuccessful then please email info@richardlally.co.uk to request to be unsubscribed.

POLICY CHANGES

If this Privacy Policy should change, the updated version will be posted on our website so that you are always aware and up to date on our policies, what information we collect, how we use it, who we share it with and why we do so. The updated Privacy Policy will be seen to be in effect from the moment it is posted on our website.